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Mobile support overview. Account management. International trip planner. Order status. Home Phone. Speed Test. Download My Fios App. Contact us. Sign in. Choose your cart Mobile solutions. Home solutions. Have a phone you love? Line must remain active for 45 days. See vzw. Introduction About making a return or exchange How to return or exchange mobile merchandise. Page contents.
Verizon mobile day return and exchange FAQs. Exceptions may include: Defective on arrival devices if the exchange device is out of stock. Shipped devices returned in an unopened FedEx box or the customer refused delivery. Devices returned within the day return period, when the seal sticker is intact with no signs of tampering, or the device is in the original shrink wrap does not include purchases from authorized retailers. Important: If you purchased from a Verizon Authorized Retailer e.
About making a return or exchange Expand All. What are the conditions for making a return or exchange? Keep in mind: All merchandise must be in like new condition. Returning your merchandise does not automatically terminate your service.
To cancel your service, you must contact Customer Service. How to return or exchange mobile merchandise Expand All. Am I eligible to return or exchange merchandise I bought from Verizon? You can complete a day return or exchange with Verizon if you purchased from: verizon. To start a return through My Verizon: Go to your My Orders page and select View details next to the order from which you want to return or exchange items. Select Start return to pick the items for return or exchange.
Restore your device to factory default settings and delete any personal data. You must include your receipt. Keep a copy of your receipt for your records. Attach the pre-paid shipping label to the box.
Keep a copy of the label for your records. What if I misplaced the shipping label that came with my device? You have to return the item s that you bought from verizonwireless. Similarly, the item s that you bought from their stores must be returned in-store. Now, you must return your item s within 14 days from your purchase or delivery, to get a full refund. To return an item s that you purchased from Verizon Wireless online, just follow the underwritten simple steps:.
Now according to the Verizon Return Policy, it is really easy to return your item s in-store. If you made your purchase in a store, then you must return it at a store too. To do so, just follow the following steps:. Verizon is working hard through verizon customer support. As the corona virus pandemic has forced to close all the stores, they need to still take care of the customers and therefore the customer support will help you through every possible problem.
This also ensures no breaking of social distancing protocol. Verizon Wireless will issue you the credit as soon as they receive your complete and undamaged returned equipment. If you originally purchased it through a credit card , you will be then refunded through a credit to your credit card only. This will take up to 3 weeks.
Purchases that were originally made by cash or check will be then refunded by check. This will take up to 7 weeks.
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